12/05/2025 22:04
Notices
SMS Sender Registration Scheme
Starting from 11 May 2025, HKEX will start using a Registered SMS Sender ID “#HKEX” to send SMS OTP to local subscribers of mobile services in Hong Kong. For details, please refer to the FAQ section “Security Token - SMS One-time Password (SMS OTP)”
Access ESS using SMS OTP
HKEX has recently received reports from certain ESS users (non-local mobile users) that they are unable to receive One-Time Passcode (OTP) via mobile SMS for ESS logon. Whilst HKEX is checking with its service providers on the alleged non-delivery of SMS OTP, ESS users are advised to use the software token “MobilePASS+” for accessing the ESS. Should you have any enquiries relating to the above, please call our ESS hotline at (+852) 2840 3460.
Frequently Asked Questions (FAQs)
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ESS Operation Hours
Monday to Friday (business days only) 06:00 - 23:00
Non-business day immediately preceding a business day 18:00 - 20:00
Contact Us
ESS Hotline Numbers:
Publication Related Matters & Registration Matters: +852 2840 3460
(Operated during ESS Operation Hours.)
Listing Related Matters: +852 2840 3577
(Operated from 09:00 to 18:00 on Mondays to Fridays, business days only.)
Email:
Publication Related Matters & Registration Matters esshotline@hkex.com.hk
Listing Related Matters esubmission@hkex.com.hk
Unauthorised access and use are prohibited, HKEX reserves the right to take actions against offenders.